Within 2005 Avis introduced in selected Asian markets a service project aimed at improving the delivery of service through the Rent A Car stations, drivers and leasing services. This involved process mapping the organization through processes and manuals and then retraining staff on these new processes which better aligned the organization to the customer. Monitoring is carried out through mystery shopping and customer questionnaires.

Avis' most recent travel awards
* Leading Car Hire Africa 2006, by World Travel Awards
* Leading Car Hire Indian Ocean 2006, by World Travel Awards
* Best Car Rental Company 2006, by Norway Grand Travel Award
* Best Car Rental Company 2005, by Business Traveller Middle East
* Best Car Rental Company in Europe 2005, by Business Traveller
* Best Car Rental Company Worldwide 2005, by Business Traveller